Refund policy
Refund & Return Policy
Thank you for shopping with Vantara Shoes!
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a clear and straightforward return and refund process.
Return Eligibility
You may request a return or refund if:
- You received a damaged or defective product.
- You received the wrong item.
- The item is significantly different from its description.
- The product arrives incomplete or with missing parts.
To be eligible for a return:
- Your return request must be submitted within 30 days of receiving your order.
- The item should be unused, in its original condition, and in its original packaging whenever possible.
- Please provide your order number and, when applicable, clear photos showing the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact our customer support team as soon as possible after delivery.
Include your order number and clear photos showing the issue when applicable. Our team will review your request and provide an appropriate resolution if your claim is approved.
Return Shipping
Customer-Paid Returns: Customers are responsible for return shipping costs when returning an item for reasons not caused by an error on our part.
Our Responsibility: If you receive an incorrect, defective, or damaged item, we will cover the applicable return shipping costs or provide an appropriate resolution at no additional cost to you.
Restocking Fee: None
Return Address
193 Hopkins St Apt 13
Brooklyn, NY 11206
United States
Please contact our customer support team before sending a return to ensure that your return request is reviewed and properly processed.
Refund Process
Once your return or refund request has been approved:
- We will review the return and verify the reported issue.
- If additional information is required, our customer support team may contact you for further details.
- Once the return or refund is approved, your refund will be processed within 10 business days.
- Approved refunds will be issued to the original payment method used for the purchase.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.
Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Products damaged due to misuse or improper handling.
- Final sale or clearance items.
- Personalized or custom-made products, if applicable.
- Gift cards, if applicable.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Order Cancellation
Orders may be cancelled within 24 hours of purchase.
If you would like to cancel an order, please contact us as soon as possible. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
International Orders
We currently primarily serve customers within the United States.
If international ordering becomes available, additional shipping, return, refund, or other conditions may apply depending on the destination.
Refund Approval
Refund requests may be reviewed based on one or more of the following:
- Verification of the reported issue.
- Supporting photos when required.
- Confirmation of your order details.
- Supplier verification, if applicable.
- Inspection of a returned item, when applicable.
Once the applicable information has been reviewed and the refund is approved, it will be processed according to the timeframe described above.
Contact Us
If you have questions about a return, refund, damaged product, incorrect order, or cancellation, please contact our customer support team.
Customer Support
Email: contact@vantarashoes.com
Phone: +1 (843) 631-8044
Return Address
193 Hopkins St Apt 13
Brooklyn, NY 11206
United States
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed
We aim to provide clear information and a straightforward process for handling returns and refunds.
Thank you for choosing Vantara Shoes.